退款政策

Return & Refund Policy

Return Eligibility

We accept returns within 14 days of delivery under the following conditions:

  • Item must be unused, unwashed, and in original condition
  • Item must be returned in original packaging
  • Proof of purchase is required

Non-Returnable Items

The following items are not eligible for return:

  • Final sale or clearance items
  • Gift cards
  • Used or damaged items not caused by manufacturing defects

Return Process

To initiate a return, please contact us at:
📧 hello@aceraliven.com

Include:

  • Order number
  • Reason for return
  • Photos (if applicable)

Once approved, we will provide return instructions.

Return Shipping

  • Customers are responsible for return shipping costs, unless the item is defective or incorrect
  • We recommend using a trackable shipping service, as we are not responsible for lost return shipments

Refunds

Once your return is received and inspected:

  • Refunds will be issued to your original payment method
  • Processing time: 5–10 business days

Shipping fees are non-refundable, unless the return is due to our error.

Defective or Incorrect Items

If you receive a defective or incorrect product, please contact us within 3 days of delivery. We will:

  • Replace the item, or
  • Issue a full refund (including shipping, if applicable)

Order Cancellation

Orders can be canceled within 6 hours of placement. After this window, orders may already be processed and cannot be canceled.

Contact Us

For any shipping or return inquiries, please contact:
📧 hello@aceraliven.com