運送方式

運費取決於商品的重量、尺寸及您的所在位置(訂單由美國紐約州法明代爾,郵遞區號 11735 寄出)。商品通常會在下單後 1 到 3 個工作天內透過 USPS Priority Mail 或 UPS ground 寄送。如需加急運送,請來信告知。美國境內的運送時間為 1 到 10 個工作天。運送至紐約州的訂單必須收取 8.875% 的銷售稅。

國內運送

Order Processing

當國際訂單運抵目的地時,海關及其他進口關稅和費用可能會適用。此等費用和收費由收件人負責,並因國家而異。如未能支付進口費用,可能導致貨件被棄置,並將喪失退款和換貨的選擇。運送時間可能因運送地點而異。我們對目的地海關手續造成的延誤概不負責。

Order Origin

Orders are fulfilled from our logistics fulfillment center in China.

Shipping Rates & Delivery Time

Shipping fees are calculated at checkout based on your location, order weight, and shipping method.

海關、關稅與稅金

在 www.acerashop.com 網站上訂購商品時,客戶有責任確保該產品可以合法地進口到目的地。

收件人是註冊進口商,必須遵守目的地的所有法律和法規。運往美國境外的訂單可能需要繳納目的地國家/地區徵收的進口稅、關稅和費用。國際貨件的收件人可能需要繳納進口稅、關稅和費用,這些費用在貨件到達收件人所在國家/地區後徵收。清關的額外費用必須由收件人支付;ACERA 無法控制這些費用,也無法預測這些費用是多少。

海關政策因地區而異;您應該聯繫當地海關辦事處以獲取更多資訊。當需要辦理清關手續時,可能會導致超出我們最初預計的交貨時間。

Shipping Method

We partner with trusted international carriers such as DHL, FedEx, and SF Express.

Expedited shipping options may be available at checkout or upon request.

Duties, Taxes & Import Fees

DDP (Delivered Duties Paid) – Selected Regions

For certain countries, duties and taxes are included at checkout, meaning no additional payment is required upon delivery.

DDU (Delivered Duties Unpaid) – Other Regions

For destinations where duties are not prepaid:

  • Import duties, taxes, and customs fees are the responsibility of the customer
  • Charges vary by country and are determined by local customs authorities

Failure to pay required import fees may result in:

  • Delivery delays
  • Return or abandonment of the shipment
  • Ineligibility for refunds or replacements

退貨政策

The customer is the importer of record and is responsible for ensuring the product complies with local import laws.

ACERA LIVEN is not responsible for items rejected by customs.

Shipping Delays

Delays may occur due to:

  • Customs inspections
  • Weather conditions
  • Carrier disruptions

We are not responsible for delays caused by factors beyond our control.

Incorrect Address

Please ensure your shipping address is accurate.

We are not responsible for:

  • Failed deliveries due to incorrect addresses
  • Additional shipping costs for re-delivery

Lost or Damaged Shipments

If your order arrives damaged or is lost, please contact us at hello@aceraliven.com within 3 days of delivery with:

  • Order number
  • Photos (if applicable)

We will assist you as quickly as possible.

折扣商品的最終銷售政策

Return Eligibility

We accept returns within 14 days of delivery under the following conditions:

  • Item must be unused, unwashed, and in original condition
  • Item must be returned in original packaging
  • Proof of purchase is required

Non-Returnable Items

The following items are not eligible for return:

  • Final sale or clearance items
  • Gift cards
  • Used or damaged items not caused by manufacturing defects

Return Process

請注意,所有標示為特價折扣促銷活動(包括但不限於母親節、黑色星期五和清倉特賣)的商品均視為最終銷售不可退貨或換貨

Return Shipping

  • Customers are responsible for return shipping costs, unless the item is defective or incorrect
  • We recommend using a trackable shipping service, as we are not responsible for lost return shipments

Refunds

Once your return is received and inspected:

  • Refunds will be issued to your original payment method
  • Processing time: 5–10 business days

Shipping fees are non-refundable, unless the return is due to our error.

Defective or Incorrect Items

If you receive a defective or incorrect product, please contact us within 3 days of delivery. We will:

  • Replace the item, or
  • Issue a full refund (including shipping, if applicable)

Order Cancellation

Orders can be canceled within 6 hours of placement. After this window, orders may already be processed and cannot be canceled.

Contact Us

For any shipping or return inquiries, please contact:
📧 hello@aceraliven.com

掌握狀況

訂閱我們的 ACERA 電子報,搶先取得最新促銷資訊,並在您最喜歡的商品補貨時立即收到通知!

如有其他問題,歡迎與我們聯繫,謝謝!