Shipping policy

Shipping Policy

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation. Once your order ships, you will receive a confirmation email with tracking information.

Order Origin

ACERA LIVEN is operated by a Hong Kong–registered company. Orders ship directly from our factory in China.

Shipping Rates & Delivery Time

Shipping Rates

Standard shipping is charged per order. All rates are in USD:

  • Hong Kong and Macao: $9.99
  • Selected destinations in Asia and Southeast Asia: $19
  • All other destinations we ship to, including the United States, EU, Australia, New Zealand, Dubai and Abu Dhabi: $35

Available shipping options and applicable rates are shown at checkout. Free standard shipping is available on qualifying orders.

Estimated Delivery Times

  • North America: 5–10 business days
  • Europe: 5–12 business days
  • Asia: 3–8 business days
  • Other regions: 7–15 business days

Delivery times are estimates and may vary due to customs clearance and local courier conditions.

Shipping Method

We partner with trusted international carrier SF Express.

Expedited shipping options may be available at checkout or upon request.

Duties, Taxes & Import Fees

DDP (Delivered Duties Paid) – Selected Regions

For most of the countries we ship to, duties and taxes are included at checkout, meaning no additional payment is required upon delivery.

DDU (Delivered Duties Unpaid) – Other Regions

For destinations where duties are not prepaid:

  • Import duties, taxes, and customs fees are the responsibility of the customer
  • Charges vary by country and are determined by local customs authorities

Failure to pay required import fees may result in:

  • Delivery delays
  • Return or abandonment of the shipment
  • Ineligibility for refunds or replacements

Customs & Regulations

The customer is the importer of record and is responsible for ensuring the product complies with local import laws.

ACERA LIVEN is not responsible for items rejected by customs.

Shipping Delays

Delays may occur due to:

  • Customs inspections
  • Weather conditions
  • Carrier disruptions

We are not responsible for delays caused by factors beyond our control.

Incorrect Address

Please ensure your shipping address is accurate.

We are not responsible for:

  • Failed deliveries due to incorrect addresses
  • Additional shipping costs for re-delivery