Warranty & Care Program

At ACERA LIVEN, every piece is crafted with over 40 years of ceramic expertise and designed to elevate your daily rituals. We stand behind the quality of our products and are committed to supporting you should any issue arise.

Our Commitment to Quality

We guarantee that all ACERA LIVEN products are free from manufacturing defects in materials and workmanship under normal use. If you believe your product is defective, we are here to help.

Warranty Coverage

Our warranty applies to:

  • Manufacturing defects
  • Structural or functional issues not caused by external impact
  • Defective components (e.g., lid performance issues under normal use)

To submit a claim, please contact us within 14 days of discovering the issue at: hello@aceraliven.com
Include:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

Once reviewed, we will offer an appropriate solution, which may include:

  • A replacement, or
  • A store credit, depending on the nature of the issue

Ceramic Care & Product Characteristics

Our products feature high-quality ceramic materials enhanced with LIVEN tourmaline technology, designed to deliver a pure and refined drinking experience. As with all fine ceramics:

  • Ceramic is naturally fragile and should be handled with care
  • Avoid drops, impact, or strong external pressure
  • Avoid sudden extreme temperature changes (thermal shock)
  • Slight variations in glaze, tone, or texture are part of the artisan process and make each piece unique

What Is Not Covered

To ensure fairness and clarity, the following are not covered under warranty:

  • Damage caused by drops, impact, or accidents after delivery
  • Chips, cracks, or breakage resulting from improper handling or misuse
  • Normal wear and tear over time
  • Minor aesthetic variations inherent to handcrafted ceramics
  • Damage caused by failure to follow care instructions

Replacement Support Program

We understand that accidents can happen. As part of our commitment to our customers, we offer a Replacement Support Program for situations not covered under warranty.

50% Replacement Offer

If your product is damaged due to reasons outside of manufacturing defects, you may purchase a replacement item at 50% off the MSRP.

  • Valid within 12 months of purchase
  • Applies to the same product or equivalent model
  • Available for purchases made directly through our official website

How It Works

To apply:

  1. Email us at hello@aceraliven.com
  2. Provide: Proof of purchase and a photo of the damaged item.

In some cases, we may request the return of the original item before issuing the replacement offer.

Important Notes

  • This program is limited to replacements only
  • Refunds (full or partial) are not available under this program
  • Each order is eligible for one replacement claim

Our policies are designed to balance product integrity, sustainability, and customer care. By focusing on repair and replacement rather than unnecessary returns, we reduce environmental impact while continuing to deliver exceptional craftsmanship.

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