Shipping & Returns Policy

At ACERA LIVEN, we are committed to delivering a seamless and elevated experience—from the moment you place your order to the moment it arrives at your door.

Shipping Policy

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation. Once your order ships, you will receive a confirmation email with tracking information.

Order Origin

Orders are fulfilled from our logistics fulfillment center in China.

Shipping Rates & Delivery Time

Shipping fees are calculated at checkout based on your location, order weight, and shipping method.

Estimated Delivery Times

  • North America: 5–10 business days
  • Europe: 5–12 business days
  • Asia: 3–8 business days
  • Other regions: 7–15 business days

Delivery times are estimates and may vary due to customs clearance and local courier conditions.

Shipping Method

We partner with trusted international carriers such as DHL, FedEx, and SF Express.

Expedited shipping options may be available at checkout or upon request.

Duties, Taxes & Import Fees

DDP (Delivered Duties Paid) – Selected Regions

For certain countries, duties and taxes are included at checkout, meaning no additional payment is required upon delivery.

DDU (Delivered Duties Unpaid) – Other Regions

For destinations where duties are not prepaid:

  • Import duties, taxes, and customs fees are the responsibility of the customer
  • Charges vary by country and are determined by local customs authorities

Failure to pay required import fees may result in:

  • Delivery delays
  • Return or abandonment of the shipment
  • Ineligibility for refunds or replacements

Customs & Regulations

The customer is the importer of record and is responsible for ensuring the product complies with local import laws.

ACERA LIVEN is not responsible for items rejected by customs.

Shipping Delays

Delays may occur due to:

  • Customs inspections
  • Weather conditions
  • Carrier disruptions

We are not responsible for delays caused by factors beyond our control.

Incorrect Address

Please ensure your shipping address is accurate.

We are not responsible for:

  • Failed deliveries due to incorrect addresses
  • Additional shipping costs for re-delivery

Lost or Damaged Shipments

If your order arrives damaged or is lost, please contact us at hello@aceraliven.com within 3 days of delivery with:

  • Order number
  • Photos (if applicable)

We will assist you as quickly as possible.

Return & Refund Policy

Return Eligibility

We accept returns within 14 days of delivery under the following conditions:

  • Item must be unused, unwashed, and in original condition
  • Item must be returned in original packaging
  • Proof of purchase is required

Non-Returnable Items

The following items are not eligible for return:

  • Final sale or clearance items
  • Gift cards
  • Used or damaged items not caused by manufacturing defects

Return Process

To initiate a return, please contact us at:
📧 hello@aceraliven.com

Include:

  • Order number
  • Reason for return
  • Photos (if applicable)

Once approved, we will provide return instructions.

Return Shipping

  • Customers are responsible for return shipping costs, unless the item is defective or incorrect
  • We recommend using a trackable shipping service, as we are not responsible for lost return shipments

Refunds

Once your return is received and inspected:

  • Refunds will be issued to your original payment method
  • Processing time: 5–10 business days

Shipping fees are non-refundable, unless the return is due to our error.

Defective or Incorrect Items

If you receive a defective or incorrect product, please contact us within 3 days of delivery. We will:

  • Replace the item, or
  • Issue a full refund (including shipping, if applicable)

Order Cancellation

Orders can be canceled within 6 hours of placement. After this window, orders may already be processed and cannot be canceled.

Contact Us

For any shipping or return inquiries, please contact:
📧 hello@aceraliven.com

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Please contact us if you have other questions, thank you!