Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation. Once your order ships, you will receive a confirmation email with tracking information.

Order Origin

ACERA LIVEN is operated by a Hong Kong–registered company. Orders ship directly from our factory in China.

Shipping Rates 

Standard shipping is charged per order. All rates are in USD:

• Hong Kong and Macao: $5.99
• Southeast Asia: $6.99 ~ $9.99
• Japan & South Korea: $9.99
• United States, UK, Western Europe, UAE: $35
• Canada & Mexico: $30
• Australia and New Zealand: $29.99
• Nordics: $45

Available shipping options and applicable rates are shown at checkout. Free standard shipping is available on qualifying orders.

Estimated Delivery Times

• North America: 5–10 business days
• Europe: 5–12 business days
• Asia: 3–8 business days
• Other regions: 7–15 business days


Delivery times are estimates and may vary due to customs clearance and local courier conditions.

Shipping Method

We partner with the trusted international carrier SF Express International.
Expedited shipping options may be available at checkout or upon request.

Duties, Taxes & Import Fees

DDP (Delivered Duties Paid) – Selected Regions
For most countries, duties and taxes are included at checkout, meaning no additional payment is required upon delivery.
DDU (Delivered Duties Unpaid) – Other Regions
For destinations where duties are not prepaid:

• Import duties, taxes, and customs fees are the responsibility of the customer
• Charges vary by country and are determined by local customs
  authorities

Failure to pay required import fees may result in:

• Delivery delays
• Return or abandonment of the shipment
• Ineligibility for refunds or replacements

Customs & Regulations

The customer is the importer of record and is responsible for ensuring the product complies with local import laws.
ACERA LIVEN is not responsible for items rejected by customs.

Shipping Delays

Delays may occur due to:

• Customs inspections
• Weather conditions
• Carrier disruptions

We are not responsible for delays caused by factors beyond our control.

Incorrect Address

Please ensure your shipping address is accurate.

We are not responsible for:

• Failed deliveries due to incorrect addresses
• Additional shipping costs for re delivery

All Sales are Final

Please review your order carefully before completing your purchase. Except where required by applicable law, all sales are final. We do not accept returns, exchanges, or refunds for change of mind, including preferences regarding color, size, or design.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact hello@aceraliven.com within 30 days of delivery and include:

• Your order number
• A brief description of the issue
• Clear photos of the item and packaging

Please retain the item and its original packaging while we review your request. Requests concerning order issues received more than 30 days after delivery will not be accepted, except where required by applicable law.

Replacements & Return Shipping

Once we confirm the issue, we will arrange a replacement, subject to availability and your rights under applicable law.

If we require a return, we will provide instructions and cover return shipping costs for the damaged, defective, or incorrect item. Your replacement will be dispatched after we receive the returned item, unless otherwise agreed.

Please contact us before returning any item and retain your shipping receipt and tracking details.

Refunds

If a replacement is unavailable, we will refund the affected item. Refunds will also be provided for eligible cancellations and where required by applicable law.

Approved refunds will be issued to your original payment method. Please allow 3-5 business days for the refund to appear, depending on your payment provider, subject to any applicable legal deadlines.

Original shipping fees are non-refundable unless the return is due to our error or a refund is required by applicable law.

Your Consumer Rights

Nothing in this policy limits your statutory consumer rights, including any cancellation, return, refund, or warranty rights available under applicable law.

Contact Us

For any order issues or return inquiries, please contact:

📧 hello@aceraliven.com