Politique de remboursement
Return & Refund Policy
Return Eligibility
We accept returns within 14 days of delivery under the following conditions:
- Item must be unused, unwashed, and in original condition
- Item must be returned in original packaging
- Proof of purchase is required
Non-Returnable Items
The following items are not eligible for return:
- Final sale or clearance items
- Gift cards
- Used or damaged items not caused by manufacturing defects
Return Process
To initiate a return, please contact us at:
📧 hello@aceraliven.com
Include:
- Order number
- Reason for return
- Photos (if applicable)
Once approved, we will provide return instructions.
Return Shipping
- Customers are responsible for return shipping costs, unless the item is defective or incorrect
- We recommend using a trackable shipping service, as we are not responsible for lost return shipments
Refunds
Once your return is received and inspected:
- Refunds will be issued to your original payment method
- Processing time: 5–10 business days
Shipping fees are non-refundable, unless the return is due to our error.
Defective or Incorrect Items
If you receive a defective or incorrect product, please contact us within 3 days of delivery. We will:
- Replace the item, or
- Issue a full refund (including shipping, if applicable)
Order Cancellation
Orders can be canceled within 6 hours of placement. After this window, orders may already be processed and cannot be canceled.
Contact Us
For any shipping or return inquiries, please contact:
📧 hello@aceraliven.com
